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Soluzioni – Agentic AI

AI agents that automate
tasks and business processes

Connect the agent to your systems and knowledge base to handle requests, carry out tasks, and automate processes. It responds with verifiable sources, acts within precise rules, and hands off to a human when needed.

Soluzioni – Agentic AI

Agenti AI che
automatizzano task e processi aziendali

Collega l’agente ai tuoi sistemi e alla tua knowledge base per gestire richieste, eseguire attività e automatizzare i processi. Risponde con fonti verificabili, agisce con regole precise e passa all’umano quando serve.

Agentic AI

Agenti AI che automatizzano task e processi aziendali

Collega l’agente ai tuoi sistemi e alla tua knowledge base per gestire richieste, eseguire attività e automatizzare i processi. Risponde con fonti verificabili, agisce con regole precise e passa all’umano quando serve.

What an Agentic AI does

AI Agents are software systems that automate business processes: they interpret user requests, retrieve information from corporate data, and carry out complex tasks fully autonomously, while respecting defined rules, permissions, and workflows. The result: less time spent, fewer errors, and reduced operational workload.
Comprehends and decides

Understands the request

Interprets context, recognizes intent, and decides the next step based on defined rules, priorities, and workflows.
Retrieves reliable information

Searches and uses information

Consults documents, knowledge bases, and corporate sources to build verifiable, contextualized responses that are consistent with the case at hand — in full compliance with policies and privacy.
Acts within workflows

Performs actions on systems

Completes tasks autonomously: creates tickets, updates records, generates reports, and triggers workflows — always with traceability and operational control.
Comprehends and decides

Understands the request

Interprets context, recognizes intent, and decides the next step based on defined rules, priorities, and workflows.
Retrieves reliable information

Searches and uses information

Consults documents, knowledge bases, and corporate sources to build verifiable, contextualized responses that are consistent with the case at hand — in full compliance with policies and privacy.
Acts within workflows

Performs actions on systems

Completes tasks autonomously: creates tickets, updates records, generates reports, and triggers workflows — always with traceability and operational control.

Ready-to-use skills for your business

Here you’ll find the agent’s operational capabilities: what it can do and which systems it can act on. We select the skills relevant to your use case and configure them for your workflows.
Knowledge Search

Finds answers with cited sources

Searches knowledge bases and corporate documents to deliver verifiable answers.
DOCUMent intelligence

Extracts data from documents

Pulls key data from documents and turns it into structured fields.
Workflow Orchestration

Runs multi-step procedures

Coordinates tasks across systems, rules, and approvals, maintaining order and traceability.
tool actions

Creates and updates records in your systems

Fills out forms, updates records, and triggers actions across your business tools.

Ready-to-use skills
for your business

Here you’ll find the agent’s operational capabilities: what it can do and which systems it can act on. We select the skills relevant to your use case and configure them for your workflows.
Knowledge Search

Finds answers
with cited sources

Searches knowledge bases and corporate documents to deliver verifiable answers.
DOCUMent intelligence

Extracts data
from documents

Pulls key data from documents and turns it into structured fields.
Workflow Orchestration

Runs multi-step
procedures

Coordinates tasks across systems, rules, and approvals, maintaining order and traceability.
tool actions

Creates and updates
records in your systems

Fills out forms, updates records, and triggers actions across your business tools.

Use cases by industry

AI Agents adapt to any industry because they work on data, documents, and tools already in place at your company. The processes and sources change, but not the method: they retrieve information, complete tasks within workflows, and operate according to rules and permissions. Select your industry to see the most relevant examples.

applications

E-commerce

Order & Returns Agent (orders, returns, tracking)
Catalog Agent (product sheets, QA, updates)
Promo Support Agent (coupons, promotions, customer support)

Retail

Store Ops Agent (store procedures, checklists, internal tickets)
Inventory Agent (stock, reorders, anomalies, and availability)
Customer Support Agent (returns, policies, product information)

Energy

– Service Desk Agent (reports, triage, escalation)
– Field Ops Agent (procedures, checklists, interventions)
– Compliance Agent (reports, audit trails, and operational traceability)

Healthcare

Admin Support Agent (administrative workflows and documents)
Internal Helpdesk Agent (internal requests and procedures)
Document Agent (document search, forms, operational support)

E-learning

Learner Support Agent (student support, tickets, FAQs)
Content Assistant Agent (content creation, updates, and organization)
Instructor Ops Agent (procedures, summaries, operational support)

Marketing

Campaign Agent (briefs, copy, assets, and variants)
Insight Agent (performance analysis, segments, and recommendations)
Content Ops Agent (editorial plans, content repurposing, publishing)

E-commerce

Order & Returns Agent (orders, returns, tracking)
Catalog Agent (product sheets, QA, updates)
Promo Support Agent (coupons, promotions, customer support)

Retail

Store Ops Agent (store procedures, checklists, internal tickets)
Inventory Agent (stock, reorders, anomalies, and availability)
Customer Support Agent (returns, policies, product information)

Energy

– Service Desk Agent (reports, triage, escalation)
– Field Ops Agent (procedures, checklists, interventions)
– Compliance Agent (reports, audit trails, and operational traceability)

Healthcare

Admin Support Agent (administrative workflows and documents)
Internal Helpdesk Agent (internal requests and procedures)
Document Agent (document search, forms, operational support)

E-learning

Learner Support Agent (student support, tickets, FAQs)
Content Assistant Agent (content creation, updates, and organization)
Instructor Ops Agent (procedures, summaries, operational support)

Marketing

Campaign Agent (briefs, copy, assets, and variants)
Insight Agent (performance analysis, segments, and recommendations)
Content Ops Agent (editorial plans, content repurposing, publishing)

Results your business
can achieve

We measure the impact of AI Agents from the first go-live with simple, verifiable metrics: number of automated requests, resolution times, and service quality.
70%
Requests handled automatically
-55%
Average resolution time
92%
Responses rated positively
+12
Available integrations
  • 01 / 04 Support
    0 %
    Requests handled automatically
  • 02 / 04 Quality
    0 %
    Responses rated positively
  • 03 / 04 Speed
    0 %
    Average resolution time
  • 04 / 04 Scale
    + 0
    Available integrations

Completed projects

Case studies showing how Agentic AI can have a concrete impact on processes, work times, and revenue.
Markbass

AI per l’estrazione e la riproduzione del timbro di chitarra

Per Markbass, riferimento nei dispositivi audio, abbiamo sviluppato uno studio per un sistema capace di estrarre e riprodurre fedelmente il timbro di chitarra da un segnale di riferimento, aprendo nuove opportunità di innovazione di prodotto.
ENTERPRISE READY
Want to bring Agentic AI
into your processes?
We start from a real workflow and the systems you use every day to identify where automation can create value. We design the use case, define integrations and performance tests, and show you a demo on a scenario similar to yours.